Return Policy
We work with high-quality products and take great care in packing and shipping every order. However, should you wish to return a product, please review our return policy below.
Right of Withdrawal
You have the right to cancel your order within 14 days of receiving it, without providing any reason, in accordance with European consumer law.
After cancellation, you have an additional 14 days to return the product to us.
Food Products & Hygiene
For reasons of food safety and hygiene, opened or used food products cannot be returned.
Returns are only accepted if:
- the product is unopened
- the product is undamaged
- the product is in its original condition and packaging
This applies to all oils, spices, and other edible products.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery via info@lusholio.com, including your order number and clear photos. We will ensure a careful and appropriate solution.
Return Procedure
- Contact us via info@lusholio.com to request a return
- Include your order number and reason for return
- You will receive return instructions after approval
- Return the product within 14 days
Return Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part
- We recommend using a trackable shipping method
Refunds
Once we have received and inspected the returned product, the purchase amount will be refunded within 5–10 business days using the original payment method.